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Line 6 Introduces FAQTRAQ (TM) for Web-Enabled Customer Support

The growing Line 6 web community can now take advantage of a new,exclusive support feature. Line 6 has installed a self-learning database function called FAQTRAQ to guide users and casual browsers to detailed information on any aspect of Line 6 gear, from technical data to application tips, to feature descriptions.Unlike the now-familiar FAQs of many support facilities, the Line 6 system does more than deliver answers to formulaic questions, it links users to additional sources of information,and continually tracks and learns from user input.Queries added by users will not only trigger a response from the Line 6 support team,but are added to the massive database. The site automatically updates itself to provide a true list of “frequently asked questions”.

FAQTRAQ lets Line 6 respond to its customers’ requests rather than making unilateral assumptions about their needs and provides another user-friendly area in the www.line6.com environment, where nearly half-a-million tones for Line 6 internet-enabled products have already been downloaded from the Line 6 ToneTransfer ™ Web Library.

For more information, visit their web site at http://www.line6.com/.

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